This delivery policy applies to the entire delivery process of obtaining all digital content, customized travel guides, and paid itinerary planning services through the MORRABRT LLC travel guide website (hereinafter referred to as “this website”). Together with the website’s “Terms of Use”, it constitutes a valid service agreement between you and the operator.
1. Scope of Application
1.1 This policy covers all types of deliverable services on this website, including but not limited to:
-Free public digital content such as travel guides, destination guides, and attraction lists;
-Exclusive customized itinerary plans, in-depth destination strategy packages, and offline map data packages purchased by users through payment;
-Customized services such as exclusive itinerary suggestions and email replies obtained by users after submitting consultation forms;
-The exclusive content download and monthly itinerary update services included in the website membership subscription benefits.
1.2 This website does not provide physical product shipping services. All delivery content is in digital form and there is no physical logistics link.
2. Delivery method and delivery path
2.1 Free public content: After completing the basic access to the website, you can directly browse and view it online on the corresponding webpage without waiting for the delivery process. Once the content is loaded, it is considered delivered.
2.2 Paid Digital Content Package: After you complete the payment, the system will automatically send the content download link to the email address you reserved when placing the order. At the same time, you can log in to the website’s personal center and obtain the download entrance at any time in the “My Orders – Purchased Content” column.
2.3 Customized itinerary planning service: After you submit all itinerary request forms and complete payment, the exclusive planner will complete the plan production within the agreed period. The final product will be sent to your reserved email in encrypted PDF file format and simultaneously uploaded to your website’s personal center for archiving.
2.4 Membership Subscription Benefits Content: The exclusive strategy package updated monthly will be automatically pushed to your registered email on a fixed update day, and download permissions will be opened on the member exclusive page.
3. Delivery Time Agreement
3.1 Automatic delivery content (paid strategy package, offline data package): Automatically sent within 15 minutes after payment is completed, and download permission can be obtained within 1 hour under normal circumstances.
3.2 Manual customized itinerary plan: Execute the corresponding time according to the service level you have selected:
-Basic customized itinerary: delivered within 3 working days in the United States;
-Deeply customized multi day itinerary: delivered within 5 working days in the United States;
-Urgent and expedited travel: Delivery within 1 US business day (additional expedited service fee required).
3.3 Working days are defined as Monday to Friday, excluding federal statutory holidays and public holidays in the state where the operator is registered. In case of holidays, the delivery time will be automatically extended by the corresponding holiday days.
4. Delivery exception handling
4.1 If you have not received the delivery email within 2 hours after completing the payment, please first check your email’s junk mail and promotional email folders. Some email service providers may mistakenly intercept the system’s automatic emails. After confirming that the delivery content has not been found, you can submit the order information through the website contact form or official customer service email to request a resend. We will resend the download link or upload portal to you within 1 working day.
4.2 If the delivery content cannot be received properly due to an error in the email address you have reserved, you need to contact customer service in a timely manner to correct the information. We will arrange delivery again after verifying the ownership of the order.
4.3 In case of delivery delay due to uncontrollable technical reasons such as temporary maintenance of website servers or system failures, we will notify you of the specific situation through website announcements or emails as soon as possible, and provide corresponding service duration compensation for affected users.
5. Delivery completion confirmation
When the digital content is successfully sent to your reserved email and you can access the download link normally, it shall be deemed as delivery completed. After the customized itinerary plan is sent, you have a verification period of 3 natural days. During the verification period, you can make one free adjustment and modification request for non core information in the plan. We will complete the adjustment and redelivery within 2 working days. If no modification objection is raised after the expiration of the verification period, it shall be deemed that you have confirmed that the delivered content complies with the service agreement and the delivery process has been officially completed.
6. Special instructions related to delivery
6.1 All delivered digital content comes with personal usage authorization. You are not allowed to redistribute or resell downloaded strategy packs or customized itineraries to third parties, otherwise we have the right to terminate your subsequent service permissions.
6.2 Due to the replicable nature of digital content, if there are significant quality defects other than the content itself after delivery, the unreasonable refund rules do not apply. The specific refund rules shall be subject to the refund policy of the website.
6.3 If you encounter technical issues such as file corruption or inability to open when downloading and delivering content, you can contact customer service at any time to obtain a repaired version, and we will provide you with a free replacement of the available content file.
7. Contact Information
For any questions regarding the delivery process, you can contact us through the following channels:
-Customer service email: JonathanBailey3962@hotmail.com